Valvoline Instant Oil Change

Sydney Smith 3 months ago

I LOVE THIS LOCATION! The workers are always friendly and on top of their game. They are so helpful and wonderful, so it makes me so upset about the work conditions they are put in. They are working in 90-100 degree heat, even indoors is 95. Whoever is in charge of this buildings upkeep and the care of staff is certainly falling short. I got nauseous just sitting inside, so I can’t image how these wonderful hard workers are feeling. I would love to see a working AC and some blow fans for their health and safety. Update: OSHA recommends (for indoor environments) a comfortable temperature range of 68°F to 76°F. Hope this helps!

212 meadowood 4 months ago

The level of courtesy and professionalism I received today was top notch. I used to run the service department for a luxury brand car dealership and if I was still in the car business I’d be trying to steal Danyale. Finding a place to do an inspection or oil change is easy. Finding people that make you feel like a valued customer is increasingly rare. Great job!

christina Edited 4 months ago

I ended up on the side of the road 5 miles away from the Valvoline on Main St in High Point NC after my 160.00!! OIL CHANGE and inspection! All the lights came on including the engine light, then the car began to shake and loose power!! I had to pull over on a two lane highway. I called my fiance because I was a lone female. Only 5 miles from the store, 25 mins. Later I call back to see where the manager was. Shan, the Asst. Mangr. rudely tells me she's running the floor and doesn't know. I advise her I'm alone on the side of the road, she says "so" and hang up the phone. Horrible attitude. Infinite, the manager arrives finds out it's WAAAYY MUCH OIL. Long horrible story short TWO HOURS LATER we get back to Valoline.I see Asst. Mgr. Shan and ask her if she hung up on me. "Yes, I sure did. I didn't mess up your car. You don't blame me." I told her she was very unprofessional. She went on to say some kinda slang"I build'em up and knock'em down" " I'm the real" very aggressive and hood. The manager had the step in front of her. I was totally out done. I WILL NEVER EVER STEP IN ANY ESTABLISHMENT THAT ALLOWS THAT KIND OF BEHAVIOR!! I FELT UNSAFE AND THREATENED

Sarah Reed 5 months ago

I was very satisfied with my experience due to the fast, professional, and well-organized service. The staff was friendly, clearly explained everything, and did not pressure me into additional services. They worked efficiently, communicated well, and reviewed all the work before I left, making the entire process smooth and stress-free.

Collin Tomlinson 7 months ago

First off the customer service is phenomenal. Went over what they were doing every step of the way. Never hid anything and even showed every part to you as they explained it. So no way you can say they are making something up just to add something to the bill. The integrity and honesty of the mechanics/technicians really shines through in this way. As someone that has the ability to do all this work on my own cars just not at the moment really helps make me want to come back and use this service. Second and lastly, the price is really good. Yes any maintenance on a car has a pricy cost to it but Valvoline's service price compared to my dealership where I was going is night and day. Plus a bonus, the oil used in my oil changed has actually improved my engines performance. Where I am getting an extra +2 miles to the gallon on my car. The only thing that has confused me and I forget to ask the technicians is why are they recommending 3,000 to change oil verse the standard 5,000 miles. To me that is the only shady part to get more oil changes out of someone in a single year but there might be a simple answer that I just haven't asked for yet.